Privacy Policy
Introduction
TJ Garden Services (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.
Who We Are
TJ Garden Services provides professional landscaping, garden maintenance, and tree work services across Surrey, Sussex and Hampshire.
For the purposes of UK data protection law, TJ Garden Services is the data controller responsible for your personal data collected through this website.
Information We Collect
We may collect the following types of information when you interact with our website or contact us.
Personal Information
Contact details:
When you submit an enquiry through our contact form, request a quote, or contact us by email or phone, we may collect your name, email address, telephone number, and any information you include in your message.
Communication records:
We may keep records of communications with you in order to respond to enquiries, provide quotes, and manage our services effectively.
Website Usage Information
Analytics data:
We may collect anonymous website usage data to understand how visitors interact with our website and improve our services. This information does not identify individual visitors.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information about our services
- To provide quotes for landscaping, garden maintenance, or tree work
- To arrange and carry out services you request
- To improve our website, services, and customer experience
- To understand how visitors use our website through anonymous analytics data
- To communicate with you regarding your enquiry or project
Legal Basis for Processing
Under UK data protection law, we process your personal data based on one or more of the following legal grounds:
Consent
Where you have provided consent for us to process your information, for example when submitting a contact form.
Contractual necessity
Where processing is necessary to provide services you have requested, such as arranging or completing garden or tree work.
Legitimate interests
Where processing is necessary for our legitimate interests, including improving our services, maintaining our website, and responding to enquiries.
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
However, please note that no method of transmission over the internet is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
Enquiry and contact information:
Up to 24 months after the last communication.
Service records:
For as long as required for business records, warranty considerations, or legal obligations.
Analytics data:
Anonymous usage data may be retained indefinitely in aggregated form.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right of access – You can request a copy of the personal data we hold about you.
- Right to rectification – You can ask us to correct inaccurate or incomplete information.
- Right to erasure – You can request that we delete your personal data in certain circumstances.
- Right to restrict processing – You can ask us to limit how we use your personal data.
- Right to data portability – You can request that your information be transferred to another organisation.
- Right to object – You can object to our processing of your personal data.
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and may collect data according to their own privacy policies. We are not responsible for the privacy practices of these external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality.
Any updates will be posted on this page and the “Last updated” date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: gardens@tjgardenservice.com
Phone: 01428 770451
Last Updated
March 2026